Shipping policy
Shipping
-Please note that all custom orders and bulk orders are nonrefundable and are made to order, and as such, please allow 2-3 weeks for production, (although is usually sooner). Standard shipping usually arrives within 1-2 weeks, please allow for this on top of production time before contacting USPS or seller about order. Please be patient as I make every effort to get orders out asap.
-If your order will be delayed beyond this timeframe Berry & Sage will email you asap. Most orders are shipped via USPS and Berry & Sage will have tracking for item to ensure it arrives at the destination. Tracking number can be given upon request.
-If there are issues with delivery, check that your address on order is complete and correct as is out of my control if this is not accurate and I am not responsible for missing orders due to this.
-If your address is correct and complete and package was not delivered, please contact your local USPS (USPS.com) and file a missing package claim, again I am not responsible for failed deliveries.
-I cannot issue refunds due to shipping delays that are out of my control, and such delays may be expected due to the Covid-19 Pandemic.
-If you are sending item(s) as a gift for someone else please make sure to check the follow:
-Correct spelling of name
-Correct address of recipient, in its entirety, as I am not responsible for undeliverable packages or packages sent to the wrong location and refunds will not be issued for such.
-Please note that all custom orders and bulk orders are nonrefundable and are made to order, and as such, please allow 2-3 weeks for production, (although is usually sooner). Standard shipping usually arrives within 1-2 weeks, please allow for this on top of production time before contacting USPS or seller about order. Please be patient as I make every effort to get orders out asap.
-If your order will be delayed beyond this timeframe Berry & Sage will email you asap. Most orders are shipped via USPS and Berry & Sage will have tracking for item to ensure it arrives at the destination. Tracking number can be given upon request.
-If there are issues with delivery, check that your address on order is complete and correct as is out of my control if this is not accurate and I am not responsible for missing orders due to this.
-If your address is correct and complete and package was not delivered, please contact your local USPS (USPS.com) and file a missing package claim, again I am not responsible for failed deliveries.
-I cannot issue refunds due to shipping delays that are out of my control, and such delays may be expected due to the Covid-19 Pandemic.
-If you are sending item(s) as a gift for someone else please make sure to check the follow:
-Correct spelling of name
-Correct address of recipient, in its entirety, as I am not responsible for undeliverable packages or packages sent to the wrong location and refunds will not be issued for such.